LAST UPDATED: 27th October 2025

Your use of this website and our studio is subject to the following Terms and Conditions. We reserve the right to vary or amend these terms and conditions at any time. Any changes shall take effect upon posting to this website.

By using our website or attending our studio, you confirm that you accept these terms and agree to comply with them. If you do not agree to these Terms and Conditions, you must not use this website or attend our classes.

1. Health & Safety
Exercise carries its own risks. Your health is your responsibility, and you accept that FLOW staff
are not medically trained. We ask that you do not exercise beyond your own abilities or carry out
activities that you know or believe to be unsuitable for you.

By using our facilities, you agree to the following:

○ You accept that our staff are not medically trained.

○ If you know or are concerned that you have a medical condition, injury, or pregnancy that
may affect your ability to exercise, you will seek relevant medical advice and follow that
advice before using our equipment, facilities, or attending classes.

○ You will let us know immediately if you feel unwell during a class or when using our
facilities.

○ If you have a disability, you will let us know and follow any reasonable instructions to
ensure you can exercise safely.

We reserve the right to ask you to leave a class or refuse access if we reasonably consider that your conduct is damaging to our reputation, the experience of other clients, or in breach of these Terms and Conditions.

2. Class Booking & Cancellation Policy
Please cancel more than 12 hours before your class to avoid charges or loss of credit. If you cancel within 12 hours or do not attend, the following will apply:

Class Package Holders:
○ Forfeit the class credit.

Members (limited credits):
○ Forfeit the class credit.

Unlimited Members:
○Late Cancellation (under 12 hours): £7.50 fee + loss of credit.

○ No Show: £12 fee + loss of credit.

3. Refunds
All purchases, including class packages, memberships, retail items, and events, are non-refundable. This includes partially used memberships or unused class credits.

4. Membership Cancellations
If you wish to cancel your membership, please contact the studio team directly. All membership cancellations require a minimum of 30 days’ notice before the next billing date. Memberships cannot be cancelled retroactively or after payment has been processed.

5. Late Arrival Policy
For the best experience, please arrive at least 15 minutes before your class to allow time to
check in, change, and settle in. Latecomers will not be admitted once the class has started, we have a zero late-minute policy to ensure safety and minimal disruption.

6. Grip Socks Policy
For hygiene and safety:

○ Reformer Pilates and Barre classes: Grip socks are required

○ Strength & Sculpt classes: Grip socks or trainers must be worn.

Grip socks are available for purchase at reception.

7. Contact
If you have any queries regarding these Terms & Conditions, or wish to contact us for general enquiries, feedback, or to opt out of marketing communications, please reach us at:

FLOW
11 Tottenham Street
London W1T 2AG
Email: hello@flowldn.co.uk